Collector Development

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MARY SHORES

COMMUNICATIONS

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How Do We Eliminate the GRRR?

Oct 18, 20222 min read

How Do We Eliminate the GRRR?

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Knowing What to Say

Oct 11, 20225 min read

Knowing What to Say

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Where Do Collection Calls Go Wrong?

Oct 4, 20224 min read

Where Do Collection Calls Go Wrong?

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What do we do after validating the consumer?

Sep 27, 20223 min read

What do we do after validating the consumer?

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Navigating the "No"

Sep 20, 20223 min read

Navigating the "No"

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Debt Collectors: Hiring and Onboarding

Sep 13, 20225 min read

Debt Collectors: Hiring and Onboarding

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Collecting with Empathy: Taught or Born With It?

Sep 6, 20224 min read

Collecting with Empathy: Taught or Born With It?

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Collecting in the "Goldilocks Zone" of Connection

Aug 30, 20225 min read

Collecting in the "Goldilocks Zone" of Connection

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Creating Collector Magic Through Everyday Practice

Aug 23, 20226 min read

Creating Collector Magic Through Everyday Practice

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3 Steps to Avoid Arguments

Jul 26, 20224 min read

3 Steps to Avoid Arguments

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3 Key Ingredients to Higher Collections

Jul 12, 20224 min read

3 Key Ingredients to Higher Collections

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Here’s Why Debt Collectors Struggle

Jun 14, 20224 min read

Here’s Why Debt Collectors Struggle

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3 Fast Ways To Collect Payments and Avoid the No

Jun 7, 20223 min read

3 Fast Ways To Collect Payments and Avoid the No

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5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

May 31, 20223 min read

5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

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Four Key Ingredients for Creating Rock Star Debt Collectors

May 24, 20225 min read

Four Key Ingredients for Creating Rock Star Debt Collectors

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Flashback Collection Tips To Inspire You This Week: Part 2

May 10, 20223 min read

Flashback Collection Tips To Inspire You This Week: Part 2

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Flashback Collection Tips To Inspire You This Week: Part 1

May 3, 20223 min read

Flashback Collection Tips To Inspire You This Week: Part 1

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The Secret To A Productive Collection Floor

Apr 12, 20223 min read

The Secret To A Productive Collection Floor

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How To Create An Effective Collections Training Program: Part 3

Apr 5, 20223 min read

How To Create An Effective Collections Training Program: Part 3

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How To Create An Effective Collections Training Program: Part 2

Mar 29, 20225 min read

How To Create An Effective Collections Training Program: Part 2

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