Unlock the Power of Story

Wpower of storyhen I say the power of your story I’m talking about the story that you tell yourself and others about your life. Your story is incredibly powerful and it becomes our identity. Your story, and how you view yourself in it, can make you powerful or powerless and it can either connect or disconnect you with your ideal future.

Everyone has their own personal struggles in life so the story you tell might include things like how your parents loved your sibling more than you, your first husband cheated and was a controlling S.O.B., or you were abandoned at some point by someone. (more…)

Read More

Employing Gratitude: It Works FOR You

Your success, and the success of your organization depends on others. You’d be hard-pressed to find a single employees love their jobpart of your company that doesn’t in some way depend on another person. Even having pens and paper makes us reliant on someone to make them, order them and deliver them to our office. There is a great opportunity here for gratitude. You may say, “Why gratitude? After all, why should we thank someone for doing a job they are paid to do?”

The answer is, it affects your business! Check this out: a staggering 52.3% of people are not satisfied with their current job. When this is the case, there is a real cost to your business in the form of low morale, poor productivity, absenteeism and high turnover. We all (more…)

Read More

The Grinch of Gratitude: Uncovering the Ripple Effect

Over the last couple weeks, I’ve talked about gratitude: how it affects us personally, and how to start your own daily practice. We can train our brains to focus on the great things in our lives and influence our futures, expressing gratefulness for wonderful things to come. When we say or list things we’re grateful for, we harness the power of our words to create the world we want!shutterstock_111744533

An added benefit of gratitude practice is the ripple effect of positivity from within yourself to those around you. I noticed after starting my daily practice I was happier, more optimistic, feeling more fulfilled in my life. I now show more appreciation to my family, friends and employees. I can see the effect of my appreciation and how it makes them feel. I give more and feel more towards the people and things I feel gratitude for. I like to think of my heart having grown to three times its normal size, much like the Grinch’s on Christmas! (more…)

Read More

8 Fun Ways to Establish a Practice of Gratitude

In last week’s post, I told you about what gratitude is and what it does for you. (To read, click here.) I have been convinced by my own experiences, and those others have shared with me, that having a practice of gratitude has an amazingly positive effect on our lives. I’ve been so impressed with the results, I started recommending it to everyone I talk to and have even written a section of my book on gratitude.LI Gratitude 2

I’ve found that the power of gratitude is in the words. (To read more about Words that Work, click here.) I recently came across a video full of mind-blowing facts and ideas (watch it here, the part I’m referencing is around the 29-minute mark.) The one thing that stood out to me was “Abracadabra!”

We all know this magic incantation. It spans far back, way before the 5-year-old birthday parties and stage magicians in Vegas. The origins of the word, according to Rabbi Michael Skobac, are Hebrew, and translate to, “I will create as I speak.” (more…)

Read More

Gratitude: Practice It Every Day

linkedin grateful 1

Gratitude: The quality of being thankful; Readiness to show appreciation for, and to return, kindness.

I love that definition. Gratitude is something I practice every day. It started for me after a really rough time in my life. I was searching for anything to get me out of the funk I was in and onto the path of the life I wanted to have. I came across a video by Pam Grout talking about making a list of things you are grateful for. I made my list and noticed that looking at my life and trying to find the things that were right and good brought me up a little higher. I had started to lift myself up from the dark hole I had been thrown down into, and it felt great. (more…)

Read More

Questions Matter: How to Ask the Right Question


“Successful people ask better questions,
and as a result, they get better answers.”
– Tony Robbins

Knowing the right type of question to ask is one of my keys to success and a cornerstone of Words that Work. (To read more about Words that Work click here.) This guide will teach you how to ask questions in a way that is more likely to get you the correct information, using closed and open questions.


Read More

Planting Seeds of Happiness: Exceptional Customer Service

seeds of happiness 0

The good, the bad, and the ugly of customer service gets most of the attention in the media, but the majority of conversations are pretty standard. “I have a problem,” and “Let’s fix that problem for you.” It is during these everyday interactions that we can change good service to exceptional service by planting “Seeds of Happiness.”  (more…)

Read More

What Makes a Leader?

leadership qualities

Results are the outcome of our influence! Influence is the effect leadership has on people’s thoughts, attitudes, and behaviors. For us, as leaders, to have a positive influence we must gain the trust, respect and commitment of our team members. The way we do that is through highlighting the leadership skills we already have and also, developing the areas where we could use improvement.  (more…)

Read More

The Customer & The Representative – Fight! or Flight!

What happens in the moments when people call the customer service center of a company? Typically, they start thinking about their past experiences. When a person has had a bad experience in the service industry, they tend to react strongly when faced with a similar situation, before it even starts.


How do these strong reactions occur?  (more…)

Read More

Farewell Frustrated Fiends: The Words that Work 3 Part Plan

shutterstock_220671628Everyone in business has experienced the frustrated fiend of a customer: from the mildly miffed to the most insanely difficult, far beyond the point of being rational. Dealing with a customer who comes to you frustrated or goes well beyond this point challenges our day-to-day use of Words that Work. (Want more information? Read about Words that Work: How to Achieve Outstanding Customer Service) In order to help you through these difficult situations, I’ve developed the Words that Work 3 Part Plan(more…)

Read More